30-Day Money-Back Guarantee

Every purchase from My Pet Offer is backed by our 30-Day Money-Back Guarantee.

What's Covered

If your pet isn't happy with their new product, or if an item arrives damaged, defective, or not as described, we'll make it right with a replacement or a full refund within 30 days of delivery.

Damaged or Defective on Arrival

If your item arrives damaged or defective, contact us within 7 days of delivery with photos, and we'll send a replacement or issue a full refund at no cost to you — you won't need to return the item.

How to Make a Claim

Email info@mypetoffer.com with your order number, a brief description of the issue, and photos if the product arrived damaged or defective. Our team typically responds within 1–2 business days.

What Happens Next

Once your claim is reviewed, we'll offer a replacement, exchange, or refund depending on the situation and your preference.

Normal Wear and Tear

This guarantee covers manufacturing defects and product issues, not damage from normal wear and tear over extended use.

For full details on returns and refunds, please see our Refund Policy.

Questions about your order's protection? Reach out any time at info@mypetoffer.com or +1 (307) 301-2378.